Do I need a toe kick?

Several of our styles come with unfinished toe kicks and you always want a seamless transition when putting base cabinets side by side so it’s recommended to order toe kicks for a uniform look. Each toe kick is 96” long by 4.5” high.

Is there a difference between the quality of the ready-to-assemble (RTA) vs pre assembled cabinets?

The quality of ready-to-assemble (RTA) cabinets and pre-assembled cabinets is the same. The sole difference is that pre-assembled cabinets are shipped fully assembled and ready-to-assemble (RTA) cabinets come flat packed in pieces that will need to be assembled on the job site.

Are the cabinets strong enough to hold granite or concrete?

Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops. The cabinet boxes are constructed of ½” plywood and the face frames are made of ¾” Maple or Birch.

Do Pulls and/or Knobs come with the cabinets?

No, these items would need to be purchased separately. Cabinets will include the necessary hardware to build them.

Do you offer custom cabinets?

Although we don’t build cabinets to customer specifications, we have an extensive list of sizes across all our cabinet collections. This extensive list of sizes paired with our depth modification offering creates a high level semi custom option for a fraction of the cost that you would pay for custom cabinets of similar quality.

What if I have to cancel or make changes to my order?

Orders can typically be changed within 24 hours after being submitted online. Once submitted online, an order is sent to one of our many warehouses around the country to be fulfilled so it’s not guaranteed that your order will be able to be modified as our warehouses work around the clock to quickly process and ship orders. Please contact your account manager or sales@ckcabinetry.com so we can provide the best solution.

What if I entered my shipping address wrong or need to change it?

Please contact your account manager or sales@ckcabinetry.com as soon as possible if you need to update your shipping address.

If your shipping address is updated after an order is shipped or if an address was entered incorrectly on an order and needs to be updated after the order is in transit, most freight companies will charge a rerouting fee. We’ll get in touch with the freight company ASAP if your order has already shipped and check if there are any fees. We will do our everything we can to eliminate or reduce any charges but if the freight company makes a charge, you would be responsible for them. If no one notifies us of the error prior to shipment or delivery, it will not be possible to issue a refund or reship your items without a charge.

Do you ship outside the United States?

At this time, CK Cabinetry does not ship outside the United States but we do have customers in Canada and Alaska that schedule their own freight forwarding. As long as the freight forwarder is located in the United States, we can ship there at our normal shipping rates and then you would be responsible for your freight forwarder charge.

How can I pay for my order?

We accept MasterCard, Visa, Discover, American Express, PayPal and Venmo. All orders need to be placed online to be properly processed.

Do you charge sales tax?

CK Cabinetry is required to collect sales tax in some states within the US. If your state requires that sales tax be collected, you will see a line item on the checkout screen before you place your order. If you are a tax-exempt business, please send your paperwork to your account manager or sales@ckcabinetry.com and we will update your account accordingly.

Can I buy replacement parts?

We do not sell replacement parts for all of our cabinets since most of them are pre-packaged so please contact your account manager or sales@ckcabinetry.com if you need help placing a new order or a damaged part needs replaced. We will do our best to find the most cost-effective solution.

How is my order being shipped?

Common freight carriers will ship larger cabinets and full kitchen orders (the freight carrier is selected when the order becomes ready to be shipped and you will be receiving this information via e mail along with the shipping confirmation). FedEx or UPS Ground will be used to ship smaller orders.

I am missing an item, what should I do?

It is important to count everything while the delivery driver is present before signing the paperwork. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and email us at sales@ckcabinetry.com.

My shipment was damaged, what should I do?

If your shipment is damaged, it is VERY IMPORTANT to note it on the delivery receipt while the driver is present and take photos of the damaged freight. Please email detailed photos of the damage with specific details to sales@ckcabinetry.com so we can work on any necessary replacements.

The box looked fine, but when I opened it up, there was damage. What should I do?

This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please contact us immediately so we can work on replacements accordingly. 

How are the cabinets packaged and delivered?

CK Cabinetry cabinets are typically delivered flat-packed in individual boxes that are stacked and shrink wrapped on pallets. Assembled cabinets are also individually boxed with protection and are stacked and shrink wrapped on pallets.

Can I pick up my order?

Sorry, we don't offer local pickups since our third-party warehouses aren’t set up for local pickups.

How do I return something?

To initiate a return, ensure the item remains in its original, unopened packaging. Contact us within 30 days of delivery, providing a photo of the pallet or cabinet boxes you intend to return. A return merchandise authorization (RMA) will be provided with return instructions. Please do not send anything back without confirming the address with customer service to avoid delays in processing your refund. Returns sent to an incorrect address will not be refunded.

All returned items are subject to a 10% restocking fee, and you are responsible for the return shipping costs. For freight shipments, we can obtain a competitive shipping rate through our carriers, which will be deducted from your refund upon request. Ensure items are securely palletized (free pallets are often available at local hardware and retail stores) and shrink wrapped.

If any damage is discovered upon return receipt, especially for freight shipments, a refund may be delayed pending inspection by the shipping company. You may need to file a freight claim if you arranged your own return shipping.

Are there any items that cannot be returned?

The following
product types cannot be returned (this is not a complete list of items that are
not returnable, the policies can vary for each collection. For a complete list
of what items are not returnable for a particular finish, please contact
customer service.

• Cabinets that are shipped assembled and/or modified
• Ready-to-assemble cabinets that have already been assembled
• Custom range hoods (i.e. colors or dimensions)